Returns & Exchanges

At Doulton Water Filters Ltd, we are committed to your satisfaction and provide a 30-day window for returns on all unused filtration systems and replacement cartridges in their original packaging. We aim to ensure your home water quality meets our high standards through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Item

  Securely pack the unused water filter components in their original box, ensuring the RMA number is clearly marked on the exterior of the shipping carton.

• 3.
  Ship the Return

  Send your package back to our distribution center using a tracked shipping service to ensure safe arrival; please note that customers are responsible for return postage costs.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, we will process your refund or dispatch your replacement item within 5-7 business days.